Pros
The training specialist was extremely nice, and there were a handful of good coaches The job has the potential to be good, it just doesn't quite hit it. They don't require experience, so it can be an opportunity to get your foot in the door. Maybe just maybe another campaign would be better (but at this point I'm not even willing to try it)
Cons
The pay is not competitive. $Many promises were made that were never met. The woman that hired me promised me certain benefits, pay, and perks that were associated with one campaign but then hired me onto another. I was under the impression that I would be starting on a campaign Full-Time with benefits and raises, but instead started on a Seasonal one and was not made aware of that prior to my start date. Come to find out, she was notorious for being drunk and was fired shortly after hiring me. Management was aware of this, but did nothing to fix it or even so much as apologize for it. That was the first red flag. It also was not long after that, that management started making all of these promises to us since we were the first class to go through the campaign, but every single time they went back on it. They also "accidentally" forgot what their pay period was and shorted a bunch of us a scheduled day and claimed there was "no way to fix it now." Our schedules would constantly be changed on days that we were scheduled off, and there's no way to check your schedule unless you are at work, so we would come back into our next assumed shift and then get in trouble because we were not magically somehow aware of our schedule change despite being gone. Also, you still get the same punishment if you have an excused absence, doctors excuse and all, that you would if you were a no call no show that day. There is nothing fair about it. The coaches (which it's not their fault) are also not trained very well for new campaigns. They are supposed to be able to guide and help us if in need, but instead the agents tend to know a lot more. They're often times barely even qualified to take a sup call and they just ask another regular call agent to take the call for them. Only listed as "currently employed" just because I'm riding out the next week or so waiting to start my new job.