Pros
-Pretty good with scheduling -A few bucks above minimum wage -You're sitting down in an air conditioned building -PTO (after like 6 months) -Decent vending areas
Cons
-Micromanagement like you've never seen simply because the company sucks and they are looking for any way to cut costs and only have perfect employees -Can't hang up on anyone, period. Even when your life is threatened or someone is cussing you out for hours. The mental health of your employees should matter more than "Oh, we are a company that doesn't hang up on people teehee" -Moldy ceilings always being worked on -Call floor was run like we worked for the CIA or something -Overly stressful job even without all the micromanaging "If you don't improve this metric you'll be on the path to being fired" talks -Pay wasn't enough for the work being done and the perfection that was expected -Undereducated OMs, trainers, coaches and CTTs that took their job way too seriously