Pros
It's a job that pays some bills
Cons
I worked in an online chat agent position. In training we were taught to tell the section manager if someone was being super innaproprate more than once. I kept getting the same people trying to use it for sex, following protocol I notified my manager, who told me to deal with it. I spoke with HR about the issue, they told me that nothing was going to change and I was just wasting everyone's time. I continued to get sexually harassed by at least 5 customers per day, many of them repeate offenders. Management manipulated the rules constantly so no matter how many sales I made I looked bad I was unable to get a straight answer out of anyone regarding protocol on many different things resulting in much confusion and loss of sale