Aug 29, 2018
Anonymous employee
Foundever Response
7yHello,
Thank you for taking the time to give us your feedback. We're more than happy to hear that the work environment we provide meets your expectations.
Best regards,
Sitel Team
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5.0
Jun 28, 2026
Current employee, more than 1 year
Collegeville, PA
Recommend
CEO approval
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Pros
It was good. Good environment
Cons
The coffee was lame u know
2.0
Jun 10, 2026
Current employee, less than 1 year
Orem, UT
Recommend
CEO approval
Business Outlook
Pros
Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).
Cons
You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.