Hectic Place to Work - Customer Service Representative Foundever Employee Review

3.0
Oct 20, 2013
Recommend
CEO approval
Business Outlook

Pros

Sitel Augusta has a good setup; however, managerial staff leaves a lot to digest. Their promotion and salary process is nice, but the $8.50 hourly doesn't pay a light bill and buy groceries for a family of 3 biweekly!

Cons

The downside is the starting pay of $8.50 hourly, the disqualified managerial staff, and their method of training for new employees working on the Verizon contract especially.

Explore other reviews about Foundever

5.0
Jul 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Training is easy to get through it’s nice to work from home doing so.

Cons

Haven’t really found any yet.

1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Knowledge about FMLA, STD, & LTD

Cons

Can’t do overtime but they don’t give you paid holidays. The pto earned is very low. They allow the callers to abuse you and don’t give you permission to disconnect calls on disrespect. They give you no time to notate which means instead of paying attention to caller, you’re notating. Only 4 people can be off at a time so even if you submit your time months in advance, it’s likely going to be denied. The insurance they offer is awful. Supervisors will call and text your phone when they aren’t supposed to.

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