Poor pay - Coach Foundever Employee Review

1.0
Mar 28, 2021
Recommend
CEO approval
Business Outlook

Pros

They do a good great job of fooling people with the belief their voice counts.

Cons

Company doesn't act in good faith to pay FLSA minimum. Along with poor Coach salary leadership doesn't listen to the Coaches. Sitel doesn't respect employee values or beliefs rather force feeds what the CEO wants us to think and what values we must have to match globalist ideologies and agendas. Sitel is not an American company and should not be allowed to continue to promote its socialist politics towards employees in the U.S. Also Sitel has hit the lottery with Covid. It's profiting heavily by furloughing Operations Mangers, overloading management with twice or three times headcount and now no longer pays much operating costs such as bandwidth electricity liability insurance etc. With Covid, Sitel uses the pandemic fear mongering to overwork Coaches , exploit use of "growth point" hourly agents to perform management duties, and theaten loss employment if you're not committed to this new normal.

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Foundever Response
3y
Thank you so much for taking the time to voice your opinions. Sitel looks at minimum wages, market data and client specifications. We are always reviewing and evaluating wages and benefits for our employees as well as striving to improve the associate experience. We hold town halls to speak to coaches and employees to help discover and communicate about continuous improvements happening within our organization.

Explore other reviews about Foundever

5.0
Jul 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Training is easy to get through it’s nice to work from home doing so.

Cons

Haven’t really found any yet.

2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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