Just two days - Customer Service Representative Foundever Employee Review

3.0
Aug 18, 2010
Recommend
CEO approval
Business Outlook

Pros

Business casual work environment Friendly people Good attention to efficiency and security Paid training Occupational perks, depending on the campaign

Cons

Exceptionally low pay in comparison to competition I technically only had this job for two days, so it's not fair for me to judge it. I resigned after the second day because I received a better job offer (a major salary leap from $9/hr to $14.hr). I resigned in person and as soon as I knew I was taking another job. I didn't want to "steal time" or abandon the job through a No Call No Show; I wanted to be as respectful and considerate as possible to leave on good terms. It didn't make sense to me to resign with two weeks notice: I wouldn't be there to preform the job they were training me for. Although my trainer was understanding, the OM was a little passive-aggressive. When I told him/her the company who I was leaving for, he/she told me that he/she knew people who worked there and were no longer working with them, but he/she didn't want to "speak negatively of another company." I still have not found a negative review or rant from a former/current employee for [my current employer], but I have found many negative Sitel reviews.

Explore other reviews about Foundever

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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