Pros
I worked first for the Cognizant program for 2 years. It was not an easy job, but the team made it worthwhile. So I will say that is only thing that I can be appreciative about is my team with the Cognizant program. You work from home, so you don't have to put a bra on. So I guess that's as pro?
Cons
Cognizant downsized as they sent their employees to being back in office, and so I was sent to the AARP program. I didn't have a choice, which I argued about as I work a second job, and I'm also taking care of my dad who has cancer. So I told them I could work from 8am to 3:30-4pm Monday-Friday, but I can't work Saturdays as my second job is all day on Saturday's. When I informed the Team Lead of that, she was irritated and had to speak with the Client about this. The Team Lead that kept pulling me away to "discuss" this stated that I "agreed" to the terms of this job. I didn't. I never did. I told her I didn't have a choice, that this was mandatory that we were being sent to AARP, and that the leads would be accommodating to my schedule and understanding. They hardly were, I was told, "You have to work closing and fix your schedule. This is required." Again, I explained that I didn't agree to the terms and conditions of this. Nor did I agree to only 10 minute breaks we are given, when LEGALLY IF AN EMPLOYEE HAS WORKED BETWEEN 4-6 CONTINOUS HOURS YOU MUST GIVE THEM A 15 MINUTE BREAK, not 10. But I digress that's not what made me quit. It was being told that my shift would be from 8am-6pm Monday-Friday, and that they were allowing this as they were giving me Saturdays off. Despite explaining I work a second job, I am also taking care of my father who is fighting cancer, and that I I am willing for the hours and time I stated- they refused. So I quit. If you're looking to get into this job, don't. AARP has an AI bot that will analyze your calls every 90 seconds. You will be graded during that call, and they'd like you not to have a call longer than 4 minutes. Training is rushed. You're rushed and expected to keep things perfect despite their faulty equipment. Expect a raise- never. It took me working 3,000 hours to get a .15 cent raise. So yeah, despite the CEO of Sitel buying Sykes for over a billion dollars, you will not get a raise that is going to support you and help pay your bills. Do know that the Quality Analysis will destroy your mental health and have you dealing with horrific anxiety, and depression. Can't tell you the amount of times I thought of self harm during the job. But of course, don't talk bad about the company, because that's out of pocket and not approved. Find a different job that will value you as a person, and not a number. Find a job that is going to let you have a life outside of it where you can spend time with your family, your pets, your hobbies. This one isn't for you. If the people with AARP read this, they'll know who I am with this. All I asked was for a certain schedule and I'd have been a happy camper, and worked my shift and pulled my weight. But nah. Don't work for Sitel.