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      Foundever

      Engaged Employer

      Foundever reviews

      Ehh, okay... - Customer Service Representative Foundever Employee Review

      3.0
      May 11, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Money was amazing, especially for someone just graduating - Paid during training & MY coaches for training were very helpful. - Nice benefits - Easy hire!

      Cons

      - Could be VERY stressful, quit 3 months in. - Was my very first job so dealing with so many stressful customers at once & having to take calls back to back was a little crazy for me. - Everybody was quitting so quickly, I only then saw for myself later why.

      avatar
      Foundever Response
      3y
      Thank you for sharing your thoughtful review. We greatly value the importance of competitive pay and recognize that customer service can be a demanding role, both for our associates and customers. That's why we've introduced our MAX (My Associate Experience) Program, which empowers our associates to voice their opinions and contribute ideas for enhancing our benefits, tools, and training programs for both associates and managers. Rest assured, we will pass along your feedback to the relevant teams so that we can continue to improve and meet the needs of our valued employees. Jasmin at Foundever

      Explore other reviews about Foundever

      5.0
      Jul 2, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training is easy to get through it’s nice to work from home doing so.

      Cons

      Haven’t really found any yet.

      2.0
      Jun 10, 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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