Health Insurance options expensive - CSR 1 Foundever Employee Review

1.0
May 30, 2023
Recommend
CEO approval
Business Outlook

Pros

different projects are available and sometimes I saw people move, you can also move upward to a Coach or other position. Remote work is nice.

Cons

Most other companies offering same type of employment (inbound calls), with same type of project types, seem to pay 1-3 dollars more, have other benefits listed. Health insurance is expensive, for a family of 2 or more expect them to ask you to pay about $600.00 per paycheck. I didnt care too much until my husband lost his job during covid and I had to sign up quickly to cover us and my child. Better shop around.

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Foundever Response
3y
Thank you so much for taking the time to voice your opinions. We do believe that insurance is part of the entire Wage and compensation. We have recently changed coverage options to one of the top providers. We do a regular market analysis to ensure we stay competitive and appreciate you providing your feedback Shawn E

Explore other reviews about Foundever

5.0
Jul 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Training is easy to get through it’s nice to work from home doing so.

Cons

Haven’t really found any yet.

2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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