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      Foundever

      Engaged Employer

      Foundever reviews

      Never Called Back - Customer Service Representative Foundever Employee Review

      1.0
      Jun 5, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      At this moment there are none.

      Cons

      I worked here for a year and a half only to be laid off. Applied for other positions and have only heard from one while I was still employed there. I am now without medical benefits for myself and my husband. We had a month to be found another position and we were never called or emailed. We were just thrown away. It didn't happen until Foundever took over. Before that we had campaigns that were found for us. The last campaign the hours were awful and we were told take it or resign. So most of us took it only to be trained for a week on the campaign then let go for what I'm guessing quality. It's hard to have good quality when you are not trained on the system or the job properly. It's almost 2 months and I wad hoping to hear from them about a position as I see then posted all the time but never anything. We were supposed to be put in the front of the line for such positions. Very disappointed that they would do this and have a family go without medical.

      avatar
      Foundever Response
      3y
      Thank you for providing us with your valuable feedback. We truly empathize with the frustration you are experiencing. We want to assure you that the decision-making process regarding such impactful measures that affect our employees and their families is complex and takes into account various factors. When our staffing needs undergo changes, we are committed to making every effort to retain our employees and provide them with any available opportunities within our organization. We genuinely appreciate your candid feedback, and we will ensure that it reaches the relevant teams for further consideration and action. Jasmin at Foundever

      Explore other reviews about Foundever

      5.0
      Jul 2, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training is easy to get through it’s nice to work from home doing so.

      Cons

      Haven’t really found any yet.

      2.0
      Jun 10, 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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