Pros
-Company has some big name customers -A 9-5 job if you are content on just being a cog in the wheel
Cons
This company has the ego of a unicorn with a mindset and processes from the dark ages. Management talks a big game claiming to be invested in innovation, AI, CX, or whatever the latest buzz word is. However, they are only concerned with doing the bare minimum with only their bottom line on their mind and not what is truly valuable to their end customers. If you are looking for an outsourcer that will provide customer service agents using the latest tools or technologies, the ability to support your demanding needs or the innovation to set them apart from their competitors, then think again. In my experience, some of the best resources are based in LATAM/Brazil. Their US operations, staff and team are struggling heavily with not a lot of traction.