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      Foundever

      Engaged Employer

      Foundever reviews

      Team Excellence Amidst Organizational Challenges at Foundever - Quality Analyst Foundever Employee Review

      2.0
      Oct 16, 2023
      Quality analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      My experience at Foundever was overall positive. The exceptional team I had the privilege of working with made the experience truly exceptional.

      Cons

      The support and guidance from most leadership (outside of my team) is subpar. Acknowledgment of the hard work and time employees invest is nearly non-existent, causing dissatisfaction. Often, employees feel unnoticed and unheard, with new processes or tasks introduced without adequate explanation. The management culture has a 'high school' clique atmosphere, which can lead to exclusion and mistreatment for those outside the inner circle.

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      Foundever Response
      2y
      We appreciate your candor on your review and sharing your experience with our organization. Your loyalty of working here for 5-7 years is amazing! Thank-you! I agree that Foundever is overall is a positive place to work and your team can be your best friends. At Foundever, we believe that every action you take, no matter how small, can have a significant impact over time. These actions may seem insignificant at the time, but they define our own experience. Enjoy the small moments and celebrate the big wins. More importantly, make them happen, whether it's a friendly conversation or taking that big leap. Sometimes management needs to be reminded of these core values, we will let the appropriate teams know. Jasmin at Foundever

      Explore other reviews about Foundever

      2.0
      Jun 10, 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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