Pros
The connections that you establish with members is priceless
Cons
The company and everyone in charge of rules and regulations do not care AT ALL about its members nor the employees working hard to take care of the Medicare members. It's sad to say, and depressing to see as when you express your thoughts and concerns about important matters, You've now placed a target on your back and end up getting fired for conjured up reasons simply due to agents wanting to better the work environment and also the members experience with their Medicare plan customer service line. Not only this, but those within the higher chains have ZERO KNOWLEDGE of what they're in control of. They do not care to learn more about the product or its needs, they just care about shoving unnecessary "ads" down members throats while placing agents under extreme pressure. They force the Medicare agents to basically play a game of "20 questions" before even being able to assist the members, this further causes abrasion between the member and the agent/company.