Pros
The pros are that it's a rate of pay is good for the area. You have the option to flex your work schedule if you need to change your shift to accommodate life. Offers paid training and benefits.
Cons
Where do I begin. You are absolutely just numbers to them. Being a call center, I can absolutely understand the need to meet certain goals such as handle time and positive customer experience, but their standards are easy too strict. They also adhere to a point system for attendance. You can accumulate PTO but you can't necessarily use it whenever you want. Holidays are unpaid. If you need a day off, and you opt to use unpaid work, that has to be approved even though it's your own choice to lose the pay. Now, again being on the phone it is reasonable to expect that a majority of your time is expected to be on the phone but there is very little leniency for rest room breaks outside of your normal scheduled break. They expect perfect performance. There are several areas of performance that if not close to perfect, you can get in trouble for. And definitely forget raises or yearly bonuses. You will not get recognized for how many years you put into the company. Not even a pat on the back. Oh, and leadership / management is completely unsympathetic and uncaring. Which is ironic because you are coached on being sympathetic to their customers who call in but you don't deserve the same treatment. And finally you can also get corrected if you don't use their cookie-cutter, robotic phrasing throughout the call.