Review - Nurse Advisor Foundever Employee Review

3.0
Mar 13, 2024
Recommend
CEO approval
Business Outlook

Pros

Good environnement , work from home , training provided

Cons

A lot of pressure to achieve kpis, salary doesn’t increase over the years and career as well

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Foundever Response
2y
Hello, First of all thank you very much for sharing your insights on your experience in Foundever, we value your feedback and use it to improve our associate's experience in Foundever. We are happy you are working in a good environment, that you have a good work life balance with remote work and that you appreciated our the training provided. ´ We understand that customer service can be stressful sometimes for both our associates and customers. We believe that the associate experience is the customer experience. Our MAX (My Associate Experience) program allows our associates‘ voices to be heard, through our annual survey, to share ideas on how we can improve. We launched a “You said we did” campaign in 2023, to address the issues raised by our associates and work to create a good work environment for our associates. Foundever provides numerous opportunities for internal growth, and we take pride in the fact that 90% of our internal openings have been filled by our own talented employees. We frequently share, via email or on EverConnect all the positions available within the company and you can also find them here: https://jobs.foundever.com/go/Welcome-to-Foundever-Portugal/9235200/ Thank you, Juliette from Foundever.

Explore other reviews about Foundever

2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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