Good environnent - Customer Agent Foundever Employee Review

3.0
Mar 13, 2024
Recommend
CEO approval
Business Outlook

Pros

People are good, inclusive and good training

Cons

Low salary, bonus are amazon cards, schedule not convenient for family

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Foundever Response
2y
Hi, First of all thank you very much for sharing your feedback with us. We are glad you enjoyed your experience in Foundever and you were surrounded with a positive environment. Growth, belonging and wellbeing are our pillars and we strive to provide a great place to work for our associates. We understand that competitive compensation is a crucial aspect of fostering a supportive and motivated workforce. Foundever offers many opportunities for internal growth, and we are proud to say that 90% of our internal opportunities were filled by internal talents. We understand that a stable and predictable work schedule is essential for maintaining a healthy work-life balance, specially with children. Our goal is to create a working environment that promotes a better work-life balance for all our employees. This is why we have implemented our MAX (My Associate Experience) program, allowing us to have your feedback and to act on it. Our Max Annual survey is a way to share those points to make a positive change. We are using those insights to develop continuously our processes to improve our associate’s experience in Foundever as much as possible. We genuinely appreciate your dedication and contributions to Foundever. Your input is invaluable as we work toward creating a better workplace for all. Juliette from Foundever.

Explore other reviews about Foundever

2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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