bad training - Customer Service Representative Foundever Employee Review

We appreciate your candor in your review and sharing your experience with our organization. I agree that working at home is a wonderful benefit of working at Foundever. We acknowledge that call center work can be particularly demanding, especially during peak seasons. To address this, we have implemented various measures to support our associates during training. We conduct training surveys at the end of each training day to gather feedback and continuously improve our training programs. Following training, we provide a nesting phase where associates work closely with a trainer in small groups, ensuring they have the necessary resources and support to effectively handle calls and alleviate stress. Moreover, we foster an open door culture, encouraging our associates to reach out for assistance whenever needed, and we provide an Employee Assistance Program for additional support. Your feedback is immensely valuable, and we will share your experience with the relevant teams for further consideration and action. If you would like to share more of your story, please reach out to our HR department at na.hr@foundever.com. Jasmin at Foundever