College of insurance LOB, Worst experience ever - Customer Service Representative Foundever Employee Review

1.0
May 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote work for those who can stick it out I wish i could rate zero stars.

Cons

When I was hired for my job, I was promised a three-week insurance licensing training. The training would end with the state test on the third week's weekend. I was told that the company would pay for the license and that I wouldn't have to pay any fees if I stayed with the company for a year. However, if I decided to leave, the company would charge me $300 on my last paycheck. On the first day of training, I was told that there would only be two weeks of training. The test would take place on a Friday or Saturday. Additionally, we were required to complete chapters 1-2 out of 10 chapters after work. We were told that if we didn't finish the homework by the next class, we would risk getting fired. On Wednesday, I received an email stating that I had not completed my homework although I had done it. I replied to the email, but the trainer did not acknowledge my response. On Thursday, I learned that my test was scheduled for May 2nd, which meant that I only had less than two weeks of training before the test. Moreover, I found out that the testing center was over an hour away. I asked if we would be paid for the entire day, but the trainer said no. I then asked if I would get my 40 hours and an additional 4 hours if I tested on a Saturday. She said yes. However, she refused to discuss it further and advised me to go to HR if I had any concerns. So, I went to HR, but they told me that they couldn't change my classes. They would not pay for the required off-the-clock work. Neither would they change my testing center or pay for a full day of work. In summary, my experience with this company has been terrible from the onboarding process to the training. They set you up for failure and don't seem to care about your concerns.

Explore other reviews about Foundever

5.0
Jul 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Training is easy to get through it’s nice to work from home doing so.

Cons

Haven’t really found any yet.

2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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