Pros
The only pro I can give, is that some of the trainers and some of the coaches actually seem like they care.
Cons
They don't pay enough for what you're asked to do. Back to back calls for 8-10 hours is mentally and emotionally draining. However, you're chained to your desk (metaphorically) the whole time. If you take more than a couple of bathroom breaks in a day, they want you to shave the time off of your break to make up for it. They don't care about the clients at all. Get them off the phone asap. Anything over 6 minutes, and you start getting harassed. Client keeps you on a call for 20 minutes? They take over your call and force the client off the line. They don't have enough people to really help you when you have a problem. They force you to use Skype chat and stencils to communicate issues. Coaches refuse to get off their butt to come to your desk and help you. This is supposed to be a customer service job. Nobody cares about servicing the client. Just get them off the phone as quickly as possible. There is no care or concern for the client. They don't pay enough for people to show care, compassion, or concern. This really is one of the worst companies I've ever had the displeasure of working for. They treat all their employees like indentured servants. I can't begin to explain just how absolutely awful the training is here. By the end of training, you're set up to fail, never to succeed. Training absolutely stinks.