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      Foundever

      Engaged Employer

      Foundever reviews

      Unprofessional and rip people off for their money - Remote Call Center Agent Foundever Employee Review

      3.0
      Oct 8, 2024
      Remote call center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's Monday through Friday and the training was good, once you hit the floor it's a different story

      Cons

      Everyone tells you something different, they have rate increases and don't let customers know after they put them in a price lock plan and you have to explain that to customers. They don't let you transfer the call to a supervisor at all even if you are being cussed out and screamed at, they tell you to tell them they will get a call back in 24 hours. They don't offer much help when you need it they expect you to find the answer on your own in their complicated system that is very difficult to navigate.

      avatar
      Foundever Response
      1y
      Thank you for sharing your feedback. We’re glad to hear you had a positive experience with our training program. We understand the importance of clear communication and consistent support, especially when handling challenging customer situations. At Foundever, we are continuously working to improve our processes and resources to better assist our associates. We encourage our team members to share their ideas through tools like the MAX annual survey and the Idea Collector, helping us address pain points and make meaningful changes. Your input is valuable, and we will ensure it is shared with the relevant teams to guide future improvements. Jasmin at Foundever

      Explore other reviews about Foundever

      5.0
      Jul 2, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training is easy to get through it’s nice to work from home doing so.

      Cons

      Haven’t really found any yet.

      2.0
      Jun 10, 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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