Nicknamed SiHell - Customer Service Representative Foundever Employee Review

2.0
May 2, 2011
Recommend
CEO approval
Business Outlook

Pros

Steady paycheck Guaranteed hours lax dress code (in my facility) lax corporate culture (in my facility) Free Internet Computers and Phones for employees to use on breaks For the most part, they seem to hire anyone as long as they are breathing

Cons

Where do I start: Poor training and development Computers and software from over 10 years ago still being used like it's the best thing ever VERY lax structure, leaning towards favoritism within management groups When a computer breaks, it stays broken forever before being fixed (i'm talking about something as simple as replacing a keyboard...it stays broken forever until the IT department 'fixes' it.) Dirty, broken, stained chairs and tables and carpet. The place is a constant madhouse of employees coming and going. Not many people stay very long in this place and for good reason. They seem to hire anyone that is breathing...it takes a certain type of person to do this job...bad employee choices hurt the business. People not making the grade are 'weeded' out by management constantly. Promotions are a joke Managers have the personalities of brooms The place is like Peyton Place.

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2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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