Pros
Work from home for most employees
Cons
No raise ever, for any reason unless you want a lot of responsibility and even then it’s very low pay. Work/life balance is awful. They call and email when they are short staffed which is often because almost nobody stays here long. So prepare to be bothered a lot when you’re off work. Coworkers, coaches, team leads, etc snitch anytime they can if it helps them. Your team leads does not care about you. They lose money anytime you call out, are late, etc. If you work here, don’t trust anyone ever. There are favorites and it’s obvious. 80% of the time, you will not get approved for time off and they don’t care if it is for a doctors appt, vacation, family event, etc. There are better places. I saw at least 15 really good people that worked here for years quit or get fired and at least 100 or more new people quit or get fired within a month or less. Foundever is terrible. I have a few friends there that are desperate to find a new job that have been here for years. When it was sitel or Sykes, it was so much better. It has went downhill since Foundever took over