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      Foundever

      Engaged Employer

      Foundever reviews

      Better than nothing - Senior Customer Service Representative (CSR III) Foundever Employee Review

      2.0
      Apr 11, 2025
      Senior customer service representative (csr iii)
      Recommend
      CEO approval
      Business Outlook

      Pros

      A good place to start your career, meet good people and make friends. Everything is legally processed.

      Cons

      Morbidly low salaries with almost no tendency to go up, even if you get a raise, the company takes much more than you do (the raises are rare and mostly two-digit numbers). Bonuses barely exist. Remote work is constrained to the teritory of Serbia (even if they claim the remote option is "fully remote"). You work on cable connection (yes, LAN, WiFi is not an option), the equipment is trash. Your merit does not apply on the company level, but client level (if you were senior at one client, you won't be recognized at another one if/when transferred). Next to no chance to advance within the company.

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      5.0
      Jul 2, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training is easy to get through it’s nice to work from home doing so.

      Cons

      Haven’t really found any yet.

      2.0
      Jun 10, 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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