Inspirational Ideals, reality sets in once you meet your management team - Pool Attendant Four Seasons Employee Review

3.0
Jun 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Amazing networking ability, the guests become your family. Inspiration sets in immediately, Golden Rule is felt We all drink the cool aid but we like it? Work isn't work anymore, it becomes a passion. If you are a MIT or hospitality major you have great room for advancement Tips/Cash are substantial, your hourly wage is nothing compared to what the guests supply Everyone genuinely cares about the guest having the best time possible, great support.

Cons

It is very difficult to move up the rankings Once you move up the rankings you learn management takes a pay cut for a title In two years I had four department heads and was the 5th oldest veteran in my department due to turn over. The guests can be abusive and management will never defend you There is no room for mistakes, one error and you are gone no matter your track record While it was great to know I had vacation days and free room nights accruing, I never got to use them. Good luck going on vacation, but your managers? Good luck catching them between vacations.

Explore other reviews about Four Seasons

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Very friendly staff. Straightforward job with good pay. Overall an enjoyable job.

Cons

Inconsistent hours. Burnout can occur if you're looking for something easy. Other than that its pretty much exactly what you'd expect. Good job to have.

3.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Free nights Lots of paid sick time (use it; trust me, everyone uses it as extra vacation, and it fully replenishes every year) Paid holidays Good benefits

Cons

Communication is terrible; act first, communicate later. Constant shifting goalposts; it seems like, before we can nail down one new kpi or project, an exec got bored and created a new one. The brand seems to have lost its roots since the founder left. If you are in FnB, you enjoy schedule flexibility, not here. If you are full-time, you will always work 40 hours unless you use vacation, and hotels are exhausting. Trading shifts is not a thing. There's no technical training. There's a lot of mandatory training, but it only covers work culture topics. Your direct manager will rarly be available since they seem to be in a meeting every hour of the day.

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