Pros
Four Seasons has a reputation as a leader in high-end hotel and resort service. The company is recognized, world-wide, as an innovator in consistent, high level, guest service.
Cons
Unfortunately, the reality "behind the curtain" is that many Four Seasons employees are pushed to the breaking point by a set of standards that are, often, impossible to achieve with the tools and resources that are provided. A single concierge, for example, can not do a job that, normally, requires 3 on a shift. Two bellmen on a shift simply cannot adequately cover a job that requires 4 people. Broken furniture and equipment needs to be replaced immediately - not left to the "jury rigging" of staff for months on end. At some point, it simply becomes impossible to do a given job as prescribed in protocols, no matter how hard the staff is trying. And, over bearing managers whose main concern is the next step up the ladder and jumping from one resort to another, every 2 or 3 years, do not help the situation.