Do not recommend - Guest Service Attendant (Gsa) Four Seasons Employee Review

1.0
Jul 6, 2024
Recommend
CEO approval
Business Outlook

Pros

As the headquarter of Four Seasons, working here is able to meet a lot of high profile people. Working experience at Four Seasons is great on resume for someone who prefers to stay in the hotel industry Other coworkers are very supportive and nice guy to work with -decent tips

Cons

- Very physical demanding job. Heavy lifting - Prolonged standing in dress shoes, no sitting allowed even in the bell room. -have to stand at least 8 hours for the entire shift. Even for the overnight shift -Bell desk is outside, have to stay outside for the entire shift. -Weather elements can be harsh during hot summer and cold winter. -No actual summer uniform, still requires to wear suits in the summer even it’s 35 degrees outside. - Very demanding and picky hotel guests -Company culture is toxic, and brainwashing, always believe guest is right, makes employee feel demeaning. -Management is hypocritical, trying to be professional and supportive, but doesn’t actually care about employee at all. - pay & benefit are surprisingly below industry standards

Explore other reviews about Four Seasons

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Very friendly staff. Straightforward job with good pay. Overall an enjoyable job.

Cons

Inconsistent hours. Burnout can occur if you're looking for something easy. Other than that its pretty much exactly what you'd expect. Good job to have.

3.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Free nights Lots of paid sick time (use it; trust me, everyone uses it as extra vacation, and it fully replenishes every year) Paid holidays Good benefits

Cons

Communication is terrible; act first, communicate later. Constant shifting goalposts; it seems like, before we can nail down one new kpi or project, an exec got bored and created a new one. The brand seems to have lost its roots since the founder left. If you are in FnB, you enjoy schedule flexibility, not here. If you are full-time, you will always work 40 hours unless you use vacation, and hotels are exhausting. Trading shifts is not a thing. There's no technical training. There's a lot of mandatory training, but it only covers work culture topics. Your direct manager will rarly be available since they seem to be in a meeting every hour of the day.

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