Went downhill fast - Customer Service Manager (CSM) Fourth Employee Review

2.0
Jul 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Still some of the old culture their being driven by certain individuals Huge suite of functionality

Cons

Merger ripped out the culture and there were a number of leavers and redundancies even before covid. Then covid hit and they had another excuse to rip out teams. Furlough was barely used and now they're desperately trying to recruit again. Those that were left picked up all the work. Many of the management have very little interest in their teams or coaching. Customers are no longer looked after like they used to be. Constant bugs and niggles with the solutions

Explore other reviews about Fourth

5.0
Jun 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Good team communication and positive leadership.

Cons

Need to update back-end software; tools are out-of-date.

4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO, culture, remote, teamwork

Cons

Communication, Pay, advancement, balance, training

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