Downhill to Below Average - Customer Service Supervisor Fox Pest Control Employee Review

2.0
May 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Reasonable and regular schedules, work with you to get time off, Indoor office job.

Cons

The majority of positive reviews have been from years ago when the company was much better, prioritized their stated values and their workers. Recent growth has led to an overall shift in priorities. Management has become much more prone to micromanaging and controlling, with poor communication of changes, and regard for workers. The typical shift from a small family company abandoning their values and going corporate, without the extra pay to make up for the loss in work quality. A serious lack of transparency. Have tried to enforce illegal policies such as restricting communication around pay, and arbitrarily enforce vague dress code policies differently based on personal bias. Are never fully staffed and will expect you to do more work to make up for it, and will often expect you to be available off-hours but will not pay on call or for this extra work, enjoy this while management takes long lunches and hangs out in the hallways chatting about life. Sales positions are prioritized above all else, expect to make up for their mistakes and take responsibility for it, You will be asked to work in cramped offices, and temperature control is rarely comfortable, they are planning on packing in more people as well so that does not seem to be getting better. They do prioritize the local culture and religion, if you don't match their own biases they will likely not hire you or not promote you, have refused to hire people for having accents, colored hair, tattoos, and piercings. As far as pay goes, recently increased the minimum to 12$ an hour, patted themselves on the back for this increase while the owners bought a second plane and a vacation house by a manmade lake. They will ask the sales reps to break the law to make sales and send people to places they have been explicitly told not to go by local law enforcement, so I wouldn't trust them in other areas either.

Explore other reviews about Fox Pest Control

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Working for Fox Pest Control has been such a positive experience. Fox has helped me grow not only professionally, but also as a person, a mother, and a leader. I have been given opportunities to learn, stretch myself, and become more confident in who I am and what I’m capable of. One thing I really appreciate about Fox is that they understand employees have lives outside of work. They do a great job encouraging growth while also respecting the importance of work-life balance. I’ve felt supported in being successful at work while still being present for my family and personal life. The company culture is centered around teamwork, accountability, service, and strong core values. What stands out to me is that Fox doesn’t just talk about its values — they truly incorporate them into everything they do. You see those values show up in big decisions, daily conversations, leadership expectations, and even in the day-to-day hustle. Fox holds itself and its people to a high standard, and I believe that commitment is a big part of why the company has been so successful. Like any fast-growing company, there are challenges and busy seasons, but I’ve always appreciated the emphasis on improvement, problem-solving, and supporting one another. Overall, Fox has been a great place to work, especially for someone who values leadership development, teamwork, accountability, and making a positive impact.

Cons

The only real challenges I would mention are that Fox is a fast-paced company with high expectations. During busy seasons, the workload can feel heavy, and because the company is always growing and improving, change happens often. That said, I do feel those challenges are part of what creates so much opportunity for growth. Fox is a great fit for someone who is willing to take ownership, receive feedback, and continue improving.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

A work truck is given to take home to get to and from the assigned daily route.

Cons

There is nothing good about this company. They over work their employees to the point that they constantly have a high turn over rate. You constantly have a new team because everyone quits. The pay is very low and you have to pull tooth and nail to even get a raise. Their core values are a joke as no one lives up to them. Customers are constantly cheated out of services paid for. Fox is Terminex or Orkin. Management does not care about the techs at all. Several techs quit because management was forcing them to prioritize their work over their families and personal time. When techs called for help management ignored them or blew them off by saying "do your best" when the techs were already doing their best. There is no room for career advancement. I tried many times to move up in the company only to be over looked by outside hires or new hires who were coached on what to say in the interview process by other managers. When you tell them in advance that you need to be off work by a certain time on a certain day, they over load you with work.

avatar
Fox Pest Control Response
10h
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. At Fox Pest Control, we work hard to create an environment where team members feel supported, respected, and equipped for success. While we recognize that not every employee's experience will be the same, we take concerns about workload, communication, career growth, compensation, and work-life balance seriously. We strive to balance customer needs with the well-being of our employees, and we continually evaluate staffing, scheduling, training, and leadership practices to improve both the employee and customer experience. We also have established processes for performance reviews, compensation discussions, and internal advancement opportunities, and we are committed to promoting qualified team members whenever possible. We were particularly disappointed to read your perception that management was not supportive. Our goal is for every employee to feel heard and valued, and feedback like yours helps us identify areas where we can continue to improve. We also expect all leaders to model our core values every day, and we take concerns regarding culture and accountability seriously. We appreciate the contributions you made during your time with Fox Pest Control and wish you the best in your future endeavors. Thank you again for sharing your perspective.
See reviews by: Helpful|Rating|Date|All