Pros
Great pay and benefits. Great trainers.
Cons
Trainers are not transparent, they lead you on during the training. Then once you start doing the job, there are a lot of things they didn't tell you. They did not let me know that we would be forced to work over time if there are still calls in the queue each night. They also did not inform me that the job entails angry customers who cuss you out and make you feel crappy. Some people can handle that but I could not. The pay is great because they pay you to put up with all of that! Overall, it's not worth your time unless you want to be micro managed, yelled at, and penelized for things that aren't your fault! You WILL be reprimanded if your internet goes out and you don't have documentation of it. Also, managers say they are willing to take criticism (hear what you have to say) then they put it back on you and blame you for things that are their fault. Its toxic positivity culture. God forbid you have a negative emotion. People were silenced or told not to feel the way they feel. Just toxic all around. Don't waste your time!