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      Frontier

      Engaged Employer

      Frontier reviews

      Internet helpdesk - Internet Helpdesk Analyst Frontier Employee Review

      1.0
      May 31, 2016
      Internet helpdesk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Always a full 50 hour week

      Cons

      Super angry customers, system tools break more issues than they fix, terrible leadership, all promotions are based on seniority, this is pretty much a dead end job. High levels of favoritis towards black employees as most supervisors and managers are black and only select their friends for special projects.

      Explore other reviews about Frontier

      5.0
      May 13, 2026
      Customer care advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for

      Cons

      I can’t think of anything

      avatar
      Frontier Response
      1mo
      We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier.
      5.0
      Jun 24, 2026
      Business executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work 10/10 recommend

      Cons

      Verizon bought the company. Let everyone go a couple months after buying us out.

      avatar
      Frontier Response
      5d
      We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
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