Pros
The pay and benefits are good, but only because of the pre-existing CBA between the Union and Verizon. Once the CBA expires in 2019, we're all concerned that our jobs will no longer exist.
Cons
Super stressful job. Annual corporate goals were announced in June (halfway through the year) and change on a whim. This reflects our bonus and they seem to be manipulating the metrics to give us the lowest payout possible. Company has outdated software programs that break frequently and cause more problems than they resolve. No money left after the acquisition to invest in infrastructure. Rather than investing in the company and providing training to employees, they hire contractor centers to handle a lot of calls, who have little to no training with the systems or how the product works. Most of the issues we troubleshoot are a result of "employees" screwing things up because they don't know what they're doing.
