Pros
Work From Home Chance to make extra money via commission.
Cons
Pay Based on Performance The Performance Requirements that quantify pay changed a few months ago to a system that does not reward the employee for doing their job well, but getting the customer off the phone quicker. Low pay rate compared to other Telecom companies for Technical Support Always being micromanaged. Encouraged to reach out to higher tiers for help, and coaches are often no where to be found and other resources often take over 20 minutes to reach. This is all happening while customer is on the line. Company does not care about you as a person. You are an object. Was promised advancement opportunities. It been over two years without a single chance being offered, and no one has been hired for almost half a full year. Positions have in fact been devolved and downgraded to working on the phones again both eliminating potential advancement opportunities Shifts are not static. Can work a totally different shift every 3 months. Shift not determined by seniority but Arbitrary statistic gathered. If asked about which stats are used will either get no answer or various different ones.
