Employee's Stuck on an Island - Anonymous employee Frontier Employee Review

Senior Management having no clue what their employees do on a daily basis. Decisions that they make concerning my job are detrimental to my productivity. Constantly changing programs and procedures based on info which apparently come from staff that do not use the programs, updates do not benefit those in the field. Hard to find someone in other departments that understand what is needed to correct an issue, spend more time on the phone finding someone to help you than what it actually took to fix the customers problem, or system issue.