Customer Service Representative - Customer Service Representative Frontier Employee Review

It’s a call-center and for me, personally, that was really draining. They are constantly restructuring which leads to chaos and lack of communication. You get lots of PTO, but it’s really difficult to actually use it on the days you want to. And after you initially get hired it’s extremely difficult to get a schedule change. Schedule change, PTO scheduling, and promotions all seem to be based solely on who in management you are friends with or like a random lottery.