Sales and service tech II. Spend my time doing installation, maintenance, and repair of Frontier Phone and Internet. - Sales and Service Technician II Frontier Employee Review

1.0
Mar 29, 2018
Recommend
CEO approval
Business Outlook

Pros

Pay is OK and benefits are good, but can still be much better. Some freedom in getting jobs done without a supervisor breathing down your neck constantly.

Cons

Pay and benefits still need some improvement. (No pension anymore for new hires since 2010 I believe). Job can be a bit depressing and draining. Union does nothing really. Company not doing so well which does not help. In over their head. Does little to no training and throws you to the wolves. Poor management and executive choices have caused the downfall of the company as well as antiquated plant, equipment,and systems. Does not spend money on improving markets, just keeps buying other markets. Sells customers products they can't get, almost like a bait and switch game. Blames and expects the employees to make up for the company's poor decisions. Also, no room for growth.

Explore other reviews about Frontier

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I can’t think of anything

avatar
Frontier Response
2mo
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier.
5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

lots of management changes and reorgs

avatar
Frontier Response
4d
We’re so glad to hear you’ve enjoyed your role. We aim to create an environment where employees feel heard and valued even as our company evolves. Thank you for taking the time to share your experience!
See reviews by: Helpful|Rating|Date|All