Base pay should be higher for all you're asked to do - Retention Representative Frontier Employee Review

Base pay/salary should be higher at the entry level. $12.50/hr to take 25+ calls per day from irate customers dealing with promos falling off (this should be a call for promotions department), billing screwups (this should be call for billing dept), techs contradicting reps when they visit a customer's house, etc on top of the normal customer service/retention duties. You're expedited to be play the calls where they land and help every single customer even when it's not in your job description. You're basically doing someone else's job and yours for $12.50/hr to start. It should be higher.