Sinking Ship. Stay away if you're looking for a stable job. - Territory Account Executive Frontier Employee Review

1.0
Oct 13, 2020
Recommend
CEO approval
Business Outlook

Pros

Potential to make commission only if you are well connected within company. They'll pass the deals to you if they like you, in addition to nice territories. otherwise you will be stuck cold calling business outside of Frontiers footprint. Then ask by management why you cannot close any deals. Very bureaucratic company, This is the reason only 5% of employees stay at frontier the other 95% leaves in less than a year. Very high turnover in every position, toxic culture. Most people are at the end of their career cycle. Frontier cannot find young talent to joint the company.

Cons

Frontier will set you up for failure from day 1 remember that. Internal operations are nightmares! It would take you one week to send a quote and create a contract. After you talk to 5 different people because you have to guess the prices. This is how bad the software at frontier are. CRM outdated, no customer record, bad communication with installers and billing. No simple way to do anything. Customer data is wrong, nothing is in one place no easy access. Everything internally is a mess, There is a reason this company is bankrupt and no one wants to business with frontier, remember. Managers cannot help in anything because they are new and don't want to learn. The offices space is old, depressing and dirty, very old equipment, computers barely work. No one has any type of aspirations in here everybody is just waiting in line to get fired. Just a clear example of the work culture from Frontier.

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Frontier Response
5y
Thank you for your feedback. We guarantee you that every day we strive to create an environment that is forward-thinking and allows our employees to set and meet goals. We’d like to hear more about your experience. Please contact our team at FrontierCareersFeedback@ftr.com.

Explore other reviews about Frontier

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I can’t think of anything

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Frontier Response
1mo
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier.
5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work 10/10 recommend

Cons

Verizon bought the company. Let everyone go a couple months after buying us out.

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Frontier Response
3d
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
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