Pros
First line managers are easy to work for, the pay is great considering what I actually do in a day.
Cons
Management above the first line have no clue what is going on and they roll out the worst ideas possible. All the old Verizon/GTE practices that didn't work are being brought back because the old Verizon employees are still in a position of power. Feel like we have been lied to since the acquisition from Verizon, they said that they are an employee friendly company but it sure doesn't seem like it though. From work groups that don't have enough techs to handle the volume of trouble tickets to the constant changing of the technician schedules, you're not left with time at home to release from the job. And with more focus on your numbers than actually addressing the real issues you feel like you are one slip up away from discipline.
