I love my job, but nothing is perfect. - IHD Premium Technical Support Frontier Employee Review

5.0
Jun 23, 2015
Recommend
CEO approval
Business Outlook

Pros

-Basic tech work for decent pay -Benefits -Full Time -Experience on the resume -Frontier hires from within so you can in fact move up from within the company -You can move up to things like the NOC (Network Operating Center) or Fiber Optics, or even the Malware/Offline team w/o any extra certifications simply by learning as you go along -If you don't know something you always have someone you can ask, whether it's a Lead, Senior Tech, the guy/girl sitting next to you... or Google... -If you can sell you can make a decent amount of extra cash and the more you sell the more you can make per what you sell -You can make more per hour depending how much you sell -Shift bids every 3 months so you depending on seniority you can kind of "mold" your schedule. -Friendly atmosphere from co-workers and superiors -Casual dress code

Cons

-Some the non-tech savvy are hired (not all the time, but more often then should happen) -Not enough field techs to meet the repair/installation demands -For some techs, empathy, compassion, and patience is lacking

Explore other reviews about Frontier

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work 10/10 recommend

Cons

Verizon bought the company. Let everyone go a couple months after buying us out.

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Frontier Response
5d
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Made really good money in this role

Cons

very unorganized, it was a new division so we figured it out along the way

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Frontier Response
5d
We’re proud to offer competitive compensation packages for our employees. We are happy to see you agree. Thank you for your review!
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