Great Benefits but toxic - Customer Service Representative Frontier Employee Review

3.0
Nov 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Great benefits offers pto Monday-Friday

Cons

Micro managing out of this world, nepotism and laid us off and shipped off our jobs to India

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Frontier Response
2y
Thank you for sharing your experience. I’m sorry to hear you felt unsupported by your management team. One of our top priorities is ensuring an environment where employees feel heard and valued. Please contact FrontierCareersFeedback@ftr.com to provide more feedback on how we can improve for the future. Thank you.

Explore other reviews about Frontier

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work 10/10 recommend

Cons

Verizon bought the company. Let everyone go a couple months after buying us out.

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Frontier Response
1d
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Made really good money in this role

Cons

very unorganized, it was a new division so we figured it out along the way

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Frontier Response
1d
We’re proud to offer competitive compensation packages for our employees. We are happy to see you agree. Thank you for your review!
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