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      Frontier

      Engaged Employer

      Frontier reviews

      Nobody Cares Anymore - Customer Service Representative Frontier Employee Review

      1.0
      Nov 15, 2015
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management used to care about us. One manager would come around every day to say hi. I would get balloons for every good survey I got. I don't anymore though. I think they ran out of helium or something. Base pay and Incentives are pretty good and the time off is good.

      Cons

      New management just wants to write everybody up. The culture has changed and isn't fun anymore. Nobody cares anymore.

      Explore other reviews about Frontier

      5.0
      May 13, 2026
      Customer care advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for

      Cons

      I can’t think of anything

      avatar
      Frontier Response
      1mo
      We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier.
      5.0
      Jun 24, 2026
      Business executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work 10/10 recommend

      Cons

      Verizon bought the company. Let everyone go a couple months after buying us out.

      avatar
      Frontier Response
      1w
      We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
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