Going downhill fast - Call Center Agent Frontline Call Center Employee Review

When I first started working there, there was a nice feel to the company. People seemed to care about you as a person and you could always ask for help. It wasn't perfect or anything but it was a great place to be. Not too long ago some things got changed up and our jobs suffered because of it. We used to feel like a team and everyone would be helping on calls and in our chat rooms. I hope they turn things around soon. I was relieved to go because you could see it going down hill very fast. I was surprised that some of the accounts that we are trained to take calls for are still with the company since most of their calls weren't getting answered like they used to.