Supportive environment overshadowed by performance pressure - Telephone Customer Service Representative Frost Bank Employee Review

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with good benefits as well. Good environment to work in and nice team members as well.

Cons

In the Customer Service side, they care more about is metrics and performance than the customer service agents. Call are back to back all day and it is exhausting.

Explore other reviews about Frost Bank

3.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid time off and vacation

Cons

management can be challenging at times

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