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Full Potential Solutions

Engaged Employer

Great during growth, slow to advance between those times. - Senior Customer Experience Expert Full Potential Solutions Employee Review

3.0
Dec 1, 2020
Recommend
CEO approval
Business Outlook

Pros

There's a lot of opportunity to make bonus money depending on which program you're in, and if you're happy just being a front-line employee, then there's a lot of opportunity for you to be happy here.

Cons

If your intent is to start as a front-line agent and move up beyond a senior agent level then, no matter what Executive Leadership says, be prepared to wait. Maybe a couple years. Also, whether or not Senior agents get paid more depends on the program you're in, and in some programs they don't.

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Full Potential Solutions Response
5y
Thank you for your feedback — it is appreciated. I would encourage you to have additional conversations with your immediate management team — or reach out to me directly — to discuss your career aspirations. FPS is a rapidly growing global company, and new opportunities are regularly created. We have many examples of high-performing and motivated employees who joined us as Agents and progressed quickly into other areas of the organization, including leadership — sometimes in as little as a year or two. Let's talk further about your ambitions and career development opportunities! - Sondra, VP for People and Culture

Explore other reviews about Full Potential Solutions

5.0
Mar 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Reached out quickly and responded to any questions I had.

Cons

At this point I have no complaints whatsoever

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Full Potential Solutions Response
21h
Thank you for your feedback! We're glad to hear you had a positive experience with our recruitment process and that our team was responsive throughout. We appreciate your review and wish you continued success!
3.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Calls overloads pressure metrics pay

Cons

Points pto benefits training sales

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Full Potential Solutions Response
21h
Thank you for your feedback. We appreciate your comments and are committed to continuously improving the employee experience. We wish you all the best in your future endeavors.
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