Amazing Product - Poor Leadership - Sales FullStory Employee Review

2.0
Aug 21, 2022
Recommend
CEO approval
Business Outlook

Pros

The product itself in terms of the competitive landscape is absolutely amazing. The culture outside of sales appears to be fantastic. The benefits are incredible as they pay for all your health costs—a great 401k match.

Cons

Where do I even begin? There is absolutely zero trust in the people they hire. I've been asked to send screenshots of messages through LI, text, and emails (if they're not captured). Expect zero positive feedback and always expect that what you're doing will never satisfy leadership. They have unlimited PTO but will question you when you take it "please let me know why you are taking 3 days off? Leadership expressed some concerns". There is plenty of times when I was called names on team calls and called out for poor examples on how to do things. I've never witnessed so many people leave during onboarding or while getting promoted at any company. They offer great base pay but no one hits their OTE. They dramatically increased quotas based on a few large deals from last year that were years in the making. Leadership does not know how to run a large org and asks to be part of every little aspect of your deals which is very concerning. The sales culture is the worst I've seen. They have some of the best sales folks but due to poor leadership, they lose confidence and perform poorly. There is no accountability at the top.

avatar
FullStory Response
3y
Thank you for taking the time to share your story. Though you named a few things about your experience at FullStory that you liked, we hate to see that overall, you were hoping for a better outcome working within the Sales organization. We take feedback seriously and view what you’ve shared as an opportunity to grow, and we wanted to share a few changes that are in the works: While we’re passionate about contacting inbound leads quickly at FullStory and may reach out to check in, it helps us to know that sometimes those requests to action leads could have a more personalized and empathetic tone. The last thing we want to hear is that they landed poorly with you, and moving forward, we’ll take that into consideration. In addition, we're addressing the changing market and aligning the incentive program via mid-period adjustments and SPIFFs. We’re also implementing more training to help individuals succeed in their roles, invest more in our product, and sell FullStory’s platform with ease and confidence. Again, thank you for your feedback - we appreciate it.

Explore other reviews about FullStory

5.0
Feb 24, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A lot of exciting things on the horizon. We've seen a lot of growth over the last year and the product has a lot more to offer.

Cons

Nothing noteworthy as of late.

3.0
Jul 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work-life balance expectations. Product is cool and solved real problems. Big, brand name customers. Remote or 1-day in office if local to Atlanta.

Cons

Competition is pervasive and growth has slowed. No good outcome on equity is in sight. Cost-conscious and unwilling to invest in success.

See reviews by: Helpful|Rating|Date|All