Poor culture and lack of product innovation - Customer Experience FullStory Employee Review

2.0
Jul 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Good benefits and decent pay when you first start. Marketing org and messaging has improved greatly with new leadership. Some very good, smart people - though many have been leaving due to downward spiral of culture and market competitiveness.

Cons

Lots of layoffs - lack of stability, lack of pay raises and a lot "do more with less and we're not giving you more money so suck it up, buttercup". Lack of respect from senior leadership - severe level of micro-management and finger pointing. Struggle to get a clear (and innovative) roadmap from product that gets customers and employees excited and make FS more competitive.

Explore other reviews about FullStory

5.0
Feb 24, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A lot of exciting things on the horizon. We've seen a lot of growth over the last year and the product has a lot more to offer.

Cons

Nothing noteworthy as of late.

3.0
Jul 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work-life balance expectations. Product is cool and solved real problems. Big, brand name customers. Remote or 1-day in office if local to Atlanta.

Cons

Competition is pervasive and growth has slowed. No good outcome on equity is in sight. Cost-conscious and unwilling to invest in success.

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