Good company, but not for everyone - Client Success Manager Future Employee Review

4.0
Sep 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Unlimited holiday Flexible working Great place to learn

Cons

Money-first - sometimes at the expense of users or clients Flat organisation structure makes progression difficult No consistency with operating processes Long hours is set as the example to follow Acquisitions can make culture weaker

Explore other reviews about Future

5.0
Jan 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay Great benefits Cares about work-life balance

Cons

Sometimes makes poor hiring decisions to fill roles

3.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Relatively easy work but not boring. Fair pay until they fired everyone.

Cons

Brought in A I, fired all smartbrief freelancers and piled work on the remaining full timers

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