2.0
Aug 26, 2025
Former employee, more than 10 years
Independence, MO
Recommend
CEO approval
Business Outlook
Pros
When I started GEHA was a great place to work, they cared about their members and employees, we were a family. As an employee I felt like I was helping our members daily and loved my job
Cons
Over time, GEHA lost the family feeling & employees were just a number. Employee benefits were reduced. New upper management had high turnover, micromanaged, had meetings to plan meetings about nothing. Didn’t bother to learn how to process claims when they came to the company, yet made new guidelines/policies for claims processing that never worked. Outsourced work & claim processing quality gone, errors made more work for original employees. Members very upset with how their claims have been handled & I don’t blame them