Pros
Lots of technology to monitor things
Cons
Health benefits are horrible now. (they used to be excellent) Very hard to advance unless your are friends with the hiring manager There is a mindset against advancing technical people into management. Currently our leadership is dominated by MBAs who have no clue how to lead or communicate with customers. SRI (service reimagined initative) is a redesign of the service method where we cross train each Engineer 3 modalities deep and support him with an Ipad. As opposed to the expert system we currently employ where an Engineer is a modality expert. This little disaster will destroy our customer relationship as we send people who are barely trained into situations that are over their heads and ask them to "facetime" with an expert on an Ipad and assume the customer will never notice. People doing horrible work never get fired here, it's amazing how we carry people at all levels who are simply not suited for the job they have. As a result, they damage customer relationships and we give them a raise at the end of the year.